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Are vaporizers available to purchase and covered through Veteran Affairs Canada (VAC)?

Yes, funding for vaporizers for inhaled medical cannabis is available through VAC. Veterans can claim up to $400 for a vaporizer device every 3 years unless otherwise specified by VAC. You can browse our selection of vaporizers on our ‘Shop’ page here.

Vaporizers require pre-authorization from VAC. If you are interested in a vaporizer, we can help by reaching out to Medavie Blue Cross on your behalf to request authorization of a vaporizer product for you. Connect with our MyMedi.ca Patient Support Team via email (support@mymedi.ca), call us at 1-844-500-2040 or chat with us directly by clicking the chat bubble in the bottom-right corner of any page on the website.

Are Rho Phyto products backed by clinical studies?

Rho Phyto products are the result of extensive clinical studies and are backed by scientific validation to ensure they meet high standards of efficacy, safety, and consistency.

Can I refer a friend or family member to participate in these studies?

If eligible, patients need to be enrolled in these studies by their prescriber. Interested patients should speak with their prescriber about the study, and have their prescriber follow up for more information.

Do you assist veterans with direct billing?

Yes, the MyMedi.ca team is pleased to offer our Veterans Program, which provides support to veterans to obtain coverage of medical cannabis. coverage is offered by Veterans Affairs Canada (VAC) with direct billing to Medavie Blue Cross (MBC) on your behalf. Once your application has been submitted and approved, we will continue to direct bill MBC and absorb the cost difference on all orders, at no expense to you (includes the fastest available shipping).

VAC provides coverage for up to 3 grams per day of dried cannabis, or its equivalent in other forms (or 90 grams per 30-day period) unless otherwise authorized, or the equivalent amount at $8.50 per gram.

Prescription periods start from the date of your first order of the current medical document and resets every 30 days. You can also view the medical allotment deductions in grams for products on the ‘Shop’ page.

FAQ’s

Frequently Asked Questions

What level of support does MyMedi.ca offer to Patients?

  • The MyMedi.ca Patient Support Program has highly experienced and trained representatives that will help ensure you are onboarded to the medical portal successfully. Each representative can help you with registration, product ordering, product complaints, shipping issues and provide you with guidance on how to get your medical document from a qualified healthcare provider.
  • The team supports both French and English inquiries.
  • Specialized representatives are available to help with inquires related to veterans affairs, compassionate pricing programs and support insurance re-imbursement.
  • A team of pharmacists is available to provide clinical consultations and provide you with assistance on help with product selection.
  • The MyMedi.ca Patient Support Team can be reached through a variety of methods by:
    • Email: support@mymedi.ca
    • Telephone: 1-844-500-2040
    • Chat with us directly by clicking the chat bubble in the bottom right corner of the website

What are the call center hours of operations for MyMedi.ca?

The call center hours of operations are Monday-to Friday from 9am EST to 7pm EST.

How can I reach the MyMedi.ca Patient Support Team?

  • Call us: during our hours of operations, you can speak to a Patient Support representative on our toll-free phone number at 1-844-500-2040.
  • Request a call back: If you are not able to stay on the line, you can request a call back from the team.
  • Email us: directly at support@mymedi.ca
  • Instant Chat: click on the chat bubble in the bottom right corner of every page on the website

What is the shipping policy?

MyMedi.ca provides free standard Canada Post and Purolator shipping on all medical cannabis orders above $99 and free standard FedEx shipping on all medical cannabis orders above $149.99, after all discounts and before taxes. FedEx 2DayTM delivery is available for a flat fee of $20, while all other shipping options are available at standard rates. The shipping timelines are only estimates and cannot be guaranteed. Please note that FedEx and Purolator do not deliver to PO Boxes.

While we strive to ensure that all orders placed before 11 AM EST are shipped out on the same day, this may be subject to any unforeseen delays. Please allow us 1-2 business days to process your order and once it is shipped, you will receive your order tracking number via email. Orders placed after 11 AM EST will be processed on the next business day.

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